All bookings are made online and in advance
Out of respect for other guests and employees, please note that if you arrive late, the activity will take place without you and there will be no refund.
Please have your confirmation on hand when you arrive at the ranch (received by email).
You may be refused entry to the activity, without refund, if you are not dressed appropriately. For your safety, your attire must consist of closed-toe shoes (mandatory), and long pants are strongly recommended (warm saddle leather in summer, fly, branch, etc.). Dress appropriately in winter. Check the weather forecast before leaving to prepare for it.
In the event of dangerous behavior that endangers the lives of other customers, employees, or horses, your activity will be cut short and will not be refunded.
Activities lasting from 1 hour to 3.5 hours
If for any personal reason you need to cancel your reservation, for a full refund (excluding the 6% booking fee), you must call 72 hours before your activity.
Between 72 hours and 10 hours before your activity, you will receive a 70% refund.
No refunds will be available on the day of your activity or if you simply do not attend.
Activities that include overnight stays.
If for any personal reason you need to cancel your reservation, for a full refund (excluding the 6% booking fee), you must call 30 days before your stay. No refunds will be possible if you dont respect that delay.
A $600 deposit will be frozen on your credit card and returned to you upon departure if no damage to the chalet is noted.
In the event that we must cancel your activity, you will be offered the option of a refund or rescheduling your activity over the phone.
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All rights reserved © Les Montagnards de Charlevoix. 2021 to this day.
CITQ number
L’Arsène : 212295
L’Orignal and Le Grand Duc : 284362
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